Helping companies serve customers using social technology.
Social Governance & Social CRM
Brand reputations take years to build and a moment to destroy. At Falls, we understand the way a brand reacts to conflict in social directly impacts its brand reputation. We help companies build and protect their brand in social channels while also setting up operations that allow them to serve customers using social technology.
Our Value
We help...
- Conduct social CRM/governance audits
- Evaluate risk
- Establish guidelines for social and social response
- Architect social CRM within an organization.Identify technology platforms to support CRM and governance
- Monitor sentiment and chatter
- Determine when to respond—and not
By providing...
- Reputation and crisis management
- Establishing governance guidelines and operations
- Social CRM design and development
- Social platform audits and implementation
- Social training
- Content development and management
- Community management
Who We've Helped
See how Falls can help you.
